Support Policy Page
Support Policy – SmartBellHub
1. Overview
At SmartBellHub, we are committed to providing excellent customer service and ensuring that all your concerns are resolved quickly and effectively. This Support Policy outlines how you can reach us, what kind of support we provide, and the timelines for resolution.
2. Support Channels
You can contact our support team through the following methods:
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Phone: +91 85217 55200
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Email: jhadeepak42630@gmail.com
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Website Contact Form: smartbellhub.com/contact
3. Support Timings
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Working Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)
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Holidays: Sundays & National Holidays (responses may be delayed)
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Response Time: Within 24–48 business hours of receiving your query
4. Types of Support Provided
We provide assistance for:
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Order-related queries (status, tracking, cancellations, etc.)
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Returns, refunds, and replacement requests
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Technical issues with our website or app
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Account-related issues (login, profile update, etc.)
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General product inquiries
5. Resolution Process
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Query Received – Our support team acknowledges your request.
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Investigation – We analyze the issue and may request additional details.
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Resolution – Issue is resolved or escalated to a higher support level.
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Closure – Once resolved, you will be notified via email or phone.
6. Escalation Matrix
If your issue is not resolved within the standard timeframe, you can escalate it:
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Level 1: Support Team – jhadeepak42630@gmail.com
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Level 2: Escalation Manager – +91 85217 55200
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Level 3: Legal/Grievance Cell (if unresolved beyond 15 working days)
7. Customer Responsibilities
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Provide accurate order details and registered contact information.
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Share screenshots, invoices, or proof if requested.
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Use polite and professional communication with our team.
8. Policy Updates
SmartBellHub reserves the right to modify this Support Policy at any time. Updates will be posted on our website, and continued usage of our services implies acceptance of these changes.
Contact Us
For any assistance, please reach out:
+91 85217 55200
jhadeepak42630@gmail.com
